Privacy policy

Who we are

This website is operated by Aurum, a private training club. We take your privacy seriously and only collect the information we need to respond to you and to look after you as a member.

What we collect

When you send an enquiry through this website, we collect:

• Your name and email address
• Your phone number, if you choose to share it
• The service, membership or coach you are interested in
• Your preferred date and time, and any message you include

We also keep a one-way, anonymised code derived from your connection, used only to stop automated spam. It cannot be used to identify you.

How we use it

We use your details only to reply to your enquiry, arrange consultations or sessions you request, and manage any membership you choose to take up. We never sell your information or share it with third parties for marketing.

Each enquiry is stored securely and sent to our team by email so we can respond quickly. Emails sent from this website may include standard open and click measurement, which helps us confirm that messages are delivered and read.

Website analytics

We measure visits to this website with privacy-friendly analytics that do not use cookies and do not identify individual visitors. We only see totals, such as how many people visited a page.

How long we keep it

We keep enquiry details for as long as needed to respond to you and, if you become a member, for the duration of your membership and any period required by law. You can ask us to delete your details at any time.

Your rights

You can ask to see the information we hold about you, correct it, or have it deleted. To make a request, please contact us and we will respond promptly.